Quote from Website contact form:
Hi there… I bought a Armstrong Air A/C about a year ago from a friend. From the get-go, when the unit starts up (upon engagement) there’s a loud boom.
I called him (the friend) about three months ago and he installed a hard start device on it. At first, it seemed to quiet the unit a bit but 95% of the time when it starts up it sounds like a shotgun going off.
I contacted Armstrong Air Corp office. All they said basically was to get an A/C guy out to examine it. I don’t see how this units life span will be long, plus it’s loud as heck. Any suggestions? Thank you XXXX.
End Quote.
So I called this guy (the home owner) and we had a lengthy discussion over the phone when it was convenient for me because of ‘time’ which is money in it’s most valuable form. Service isn’t free, time isn’t free and my labor cost doesn’t come from a manufacturer warranty.
The round about way this conversation went from the start is that he (the home owner) needed to get his friend (the person who installed this machine) to fix the problem. That was my suggestion.
He (the home owner) tells me this guy is no longer his friend.
The home owner paid friend for a product / service he didn’t get. Either the friend does the job he was paid to do OR…….. read on.
HVAC Repair Service Katy Texas Choices
You have choices, but if it’s going to involve me it’s going to cost you money. You can ask for suggestions via my contact form but 9 times out of 10 you’re not going to like what I have to say. I may offer you more than one option, each with it’s own set of risks. I am a AC repair man first, if it breaks again? I can probably fix it again under the same set of conditions as before. HVAC repair is my business in Katy, Texas.
It is better for you if you haven’t conflicted yourself with another HVAC contractor. The HVAC industry is changing as it occasionally does and sometimes it changes in ways that are not beneficial to you when you’ve put your trust in a company that doesn’t stand behind the equipment they installed for you.
Call Ray Today at 832-475-6895. 28 years in HVAC as of 2022. 14 Years running my own HVAC Service Company. Learn what 100’s and 100’s of your neighbors already know.
Noise is a complicated subject for a system that I have not inspected. This person was at the time I talked to him looking for a ‘simple’ fix. If this AC only needed a simple fix why didn’t his friend fix it? This circular logic isn’t to degrade anyone it is to offer clarity to the gravity of this particular situation. I warned him in advance that it didn’t sound to me like a simple fix is in his future.
I have installed numerous different air conditioning brands over the years and never once have I been faced with what is likely a compressor sounding like a shot gun blast every time it starts up.
I have no idea what was done when this unit was installed, let alone what was not done that should have been. So because of this it represents a ‘conflict of interest’ for me to become involved in it EXCEPT, that the home owner is willing to pay for whatever solution I offer to correct the issue. The manufacturer doesn’t pay for anything they merely provide a part with even more conditions in some situations.
I wasn’t the installing HVAC contractor to this unit, that is the job of the installing contractor to make this problem right on a AC unit that is about 1 year old as far as I know.
One such solution would be to replace the offending part of the system. The part that is making all the noise. But it’s a new 1 year old AC unit? If I were to replace this compressor under part warranty and the manufacturer determined later this part failure was due to something improper at installation, the manufacturer would have every right to deny the warranty of that compressor.
I then face the risk of being charged for this compressor when it wasn’t my job from the get go. So you understand why this is a conflict of interest. At least I hope you understand.
You have to realize I am here to do things right. It’s a trade mark within my logo. *Done Right*
If I installed the HVAC machine, some of it, part of it and it develops some problem like this I am going to stand behind it and correct it. I spell out what is covered on a warranty and what isn’t. In some unusual cases it *may* cost some money to repair the problem depending largely what is wrong with it and what is involved in fixing it / how long it took for the problem to occur.
There are limitations to every warranty. My job to fulfill a warranty is to ‘make you whole’ when I was the installing HVAC contractor. However, this doesn’t always mean it will be a free repair. Labor, Maintenance, power surges, rodents, refrigerants, equipment use to repair problems are not covered by any manufacturer warranty. Exception: labor is typically covered for 1 year by the installing contractor. Anything above that and you pay for it up front, but that will also come with additional requirements such as prepaid maintenance contracts to maintain the equipment. If those maintenance appointments are not performed, that extended labor warranty won’t be worth the paper it’s printed on.
What I spell out here is fact (truth). If you want a gimmick, you’re not going to find it here.
Refrigerants (Freon)
The refrigerant your system uses R410a has shot up in the realm of 325-340% since a year ago. (2022) Manufacturers do not cover refrigerant, even if I am replacing a compressor under a warranty for a unit that I am not responsible for. No I am not going to reuse the refrigerant in your current system because that refrigerant could be the cause of what is wrong with the system, or lead to that cause.
Does this mean I am not compassionate? No. I understand this home owner paid for a product and he didn’t get what he paid for.
If I have said it once, I’ve said it a thousand times that the installation of the AC unit is the most important part. It’s not just what you know, it’s also what you should know but don’t realize.
Sharing is caring. I share this subject freely to help you the home owner make wiser decisions. I give you choices. Currently this home owner has decided to do nothing, because he paid for a product & service he didn’t get from a different HVAC contractor.
If he decides to later use my services to correct this problem, I’m almost certainly likely to include this subject on an upcoming video on my YouTube Channel.
I gave him (the home owner) a choice, pay more money to me to investigate with a full fledge warning in advance based on my experience of 28 years that likely what I recommend to him isn’t going to be something he will like monetarily.
If Austin Air Companie is going to do some work for you, that work is something I am going to stand behind. Does that mean there will never be any more additional cost? No. I am well aware of the gimmicks floating around out there.
If they aren’t gimmicks there wouldn’t have been any need for this home owner to contact me this way.
Thank you for visiting with me today. I hope at the very least this AC blog post has offered some clarity and the importance of who you choose to maintain, service, repair & replace your home HVAC system.
As always I hope your day is comfortable.
About the Author of this Katy, Texas Air Conditioning Blog:
My name is Ray Austin owner/operator of Austin Air Companie a small HVAC service company that services the Katy, Texas area and some surrounding areas. I write my own blogs, I make my own videos, No investors, no intimidation to tell you like it is. My HVAC career is 28 years long, 14 of which running and operating my own HVAC service company.
If you call me, you will get me. There is no technician roulette wheel to spin here at Austin Air Companie. Call Ray Today! 832-475-6895
Did you know that HVAC is often times a game of cat and mouse? You see early on in my HVAC career I was forced to run calls for free. Because the managers / owners of the company I worked for were into games of tricking people. The advertisements were geared toward making the phone ring (promising free this or that). Then to make those advertisements pay off I was told to sell new HVAC systems. You have to do that to pay for those fancy advertisements from the TV. In 2022 advertising costs are even higher not to mention the cost of everything else.
If you are calling me I will inform you of all choices after inspecting your HVAC system(s) even repairing your air conditioner if that option makes sense. I am skilled in working for you, not just recommending something that is only beneficial to me. It’s about providing you an air conditioning service that you can rely on. I will do my best to explain the risks of doing what you decide to do. That is what a skilled HVAC contractor can do for you.
If I ran service calls for free now with gas prices where they are up over $4 a gallon currently (2022). That isn’t wise financially. I have to remain in business to serve the customers I have already. As I lay out things that are changing in the HVAC industry in this Katy Texas AC Blog post you need a skilled HVAC contractor more than ever. Unless of course you are naturally wealthy and can afford to replace your AC equipment over and over again.
The choice is yours to make. I lay it out for you then you choose what you think is best for you and your situation. If something else happens? Call me again. You will always need a good HVAC repair man, more so now than any other time before.
Anyone can say anything on the internet. I am well aware of that so I provide you some proof below that I can silence your air conditioning noise. The unit in the video below was much older. I was called out long after it had started making all kinds of racket. The unit shown in the below video made this racket for years, until it finally gave up the battle on a very hot summer day a few years ago….
Watch me fix the noisy Air Conditioner in the video below. I’ve been out to this house several times since this unit was fixed, repairing other parts of this HVAC system. The unit is still as quiet as it was the day I installed it.
You will always need a good HVAC repair man.
Austin Air Companie is the HOME of Better AC Service…. WELCOME HOME.
Call Ray Today at 832-475-6895